Terms and Conditions – WeAreDogs
Last Updated: 15/10/2025
Welcome to WeAreDogs (“we,” “our,” “us”). By accessing or purchasing from our website www.wearedogs.com, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. General Overview
1.1 WeAreDogs is an online platform offering pet-related products, accessories, food, and grooming items for dogs and other pets.
1.2 We do not sell live animals under any circumstances.
1.3 By using our website or making a purchase, you agree to these Terms, our Privacy Policy, and Return/Refund Policy.
2. Eligibility
2.1 You must be at least 18 years of age to use our website and make purchases.
2.2 If you are under 18, you may use our services only under the supervision of a parent or legal guardian.
3. Product Information
3.1 We make every effort to display accurate product descriptions, images, and pricing.
3.2 Minor variations in color, packaging, or size may occur due to manufacturer updates.
3.3 Product availability is subject to stock. We reserve the right to discontinue any item at any time.
4. Pricing and Payment
4.1 All prices listed are in Indian Rupees (INR) and inclusive/exclusive of GST as applicable.
4.2 Payments can be made through secure payment gateways such as credit/debit cards, UPI, wallets, or net banking.
4.3 WeAreDogs reserves the right to modify prices or promotional offers at any time without prior notice.
5. Shipping and Delivery
5.1 Orders are processed within 1–3 business days and typically delivered within 3–7 business days depending on location.
5.2 We are not responsible for delays caused by courier partners, natural disasters, or unforeseen circumstances.
5.3 Shipping charges, if applicable, will be displayed at checkout.
6. Returns and Refunds
6.1 Products may be returned or replaced if defective, damaged during transit, or different from the order placed.
6.2 Returns must be requested within 7 days of delivery.
6.3 Items such as pet food, treats, grooming liquids, or opened consumables are non-returnable due to hygiene and safety reasons.
6.4 Refunds will be processed to the original payment method within 7–10 working days after inspection and approval.
7. Customer Responsibilities
7.1 You are responsible for providing accurate shipping, billing, and contact information.
7.2 You agree not to misuse our website, content, or products in any unlawful manner.
7.3 Products must be used as per the instructions provided. We are not liable for misuse or negligence.
8. Intellectual Property
8.1 All logos, trademarks, content, images, and website material are owned by WeAreDogs.
8.2 You may not copy, distribute, or reuse any content without prior written consent.
9. Limitation of Liability
9.1 WeAreDogs shall not be liable for indirect, incidental, or consequential damages arising from product use.
9.2 All products should be used responsibly and under supervision, especially pet toys and grooming tools.
10. Privacy & Data Protection
10.1 We respect your privacy. All customer data is handled in accordance with our Privacy Policy.
10.2 We do not share personal information with third parties except as required for order fulfillment or by law.
11. Changes to Terms
11.1 We reserve the right to modify or update these Terms at any time.
11.2 Any changes will be posted on this page with the updated date.
12. Contact Information
For any queries, feedback, or complaints, please contact us at:
Email: info@wearedogs.com
Address: WeAreDogs, [Business Address], Ahmedabad, Gujarat, India
